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If this page does not answer your question, please email support at: support@storywaters.org and we will get back to you as soon as possible.
Q) I purchased an audio download, but I haven’t received an email with download instructions?
A) Download emails are sent within minutes of a purchase (occasionally it can take up to an hour if the mail servers are having problems). If you do not see the email, 95% of the time it has been stopped by a spam filter. To correct this from reoccurring, go into your spam folder and locate the file. Then right-click on the message in the list and select 'add as safe-sender' or 'add domain @storywaters.org as safe sender'. This prevents future emails from being blocked.
If you don’t see the download in your spam folder, your Internet Service Provider may have provided you with online spam filtering, In this case, follow their instructions on finding the email and adding us to your 'Safe Senders' list.
Please email support@storywaters.org if you need a new download email for your purchase. We are always happy to send these out.
Q) How do I play mp4 video files on a Windows PC?
A) Most windows users will already have a player, if not we highly recommend the free VLC player which will not only play these files but virtually any video file you will find on the internet. It is completely free as it is open source. Get it at http://www.videolan.org/vlc/.
Q) How do I make a CD of an MP3?
A) This will vary according to your computer, but it’s generally quite simple. Most computers come with a CD burner. Insert a blank 80-minute CD into your computer. Open the audio file with your computer’s mp3 player and then look for the option to 'Burn Disc'. Both Itunes and Windows Media Player walk you through this with ease.
Q) How do I play WMV video files on a Mac?
A) To play a windows media wmv video file on a MAc you will need to download and install some free Microsoft software.
For OSX you can download the player from:
http://www.microsoft.com/windows/windowsmedia/player/mac/mp9/default.aspx
And for pre OSX:
http://www.microsoft.com/windows/windowsmedia/player/mac/mp71/default.aspx
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